Coffee Bella - Terms and Conditions

Coffee Bella Pty Ltd is a manufacturer and supplier of a wide range of mobile coffee equipment.  In an effort to maintain a high quality standard, Coffee Bella undertakes strict quality control during the manufacture of our mobile coffee units and uses components that have proved over the years to be of the highest quality and reliability.  By nature a mobile coffee unit is a complex piece of equipment made up of a great number of working components.  We encourage all customers to get to know and understand their machinery very well.  The long term reliability of the unit is very much dependant on maintaining regular servicing of each of the components.

Our Quality Values

Over the years we have learnt that it is necessary to use the highest quality components, the most experienced tradesman and those components and systems that have stood the test of time.  As such we have a strong focus and commitment to quality and quality does come at a price.  We will never promise to be “the cheapest” as some do, as being the cheapest inevitably means sacrificing quality.  We will however commit to using our 25 years industry experience to offer a great product at a very fair price.

Product Warranty’s

As the mobile coffee unit is made up of many different components the overall warranty of the unit will be comprised of the various warranties of the components from which it is made.   These warranties are provided to the customer and upheld directly by the manufacturers, suppliers and contractors who supply the components and or workmanship.  Where available we will provide the customer with the contact details for the various suppliers and manufacturers to allow the purchaser to contact them directly if and when needed. The customer may need to send formal warranty registration to some of the manufacturers.  Warranties from all manufacturers are based on any warranty service being offered at place of manufacture or by their approved service agent at the manufacturers sole discretion. All warranties are limited to the repair or replacement of any component at the manufacturers sole discretion. Coffee Bella will not refund or compensate for faulty individual manufacturers products which they are responsible for.

General Warranties for Components

Vehicle

• Directly from the vehicle manufacturer and dependant on the manufacturer

Stainless Steel Fitout

• 12 months

Coffee machine

• Diamond Coffee machine – 12 months parts and service
• Expobar Coffee machine   - 12 month parts

Coffee Grinders -

• Compak Grinder - 12 moths parts and labour
• Rancillio Grinder - 12 months parts and labour

Generator

• Cummins Onan Generators – 12 months parts & labour or 1000 hours
• Honda ( coffee trailers ) - 4 years parts and labour

Fridges

• Engel Fridges - 3 years parts and labour
• EvaKool Fridges - 5 years parts and labour
• Eurogrand Fridges - 12 month parts and labour

Water

• Water Pump – shurflo - 12 month limited
• Hot Water System - 12 month repair or replacement

Electrical

• Deep Cycle Battery - 12 months
• Battery Charger – CTEK - 2 years replacement
• Most other electrical components - 12 months

Accessories

• Maxximum Blenders - 1 year replacement warranty
• GBG Slurpee - 12 months limited
• Roband Pie Warmer - 12 months parts and labour



How To Obtain Service

For assistance on any of the individual components contact the suppliers directly as per the contact list supplied.  Where the supplier requires authorization or confirmation call Coffee Bella on 1300 721 811 for an aurthorisation number. There is no guaranteed time frame for repairs to be carried out, but all warranty issues are regarded as “urgent” and every effort will be made to have the problem rectified immediately. 

Authorised Service Agents. 

Service is provided by a wide network of service agents throughout Australia  Warranty repairs may only be carried out by an authorized service agent. 
Neither Coffee Bella nor any of its suppliers will reimburse repair claims carried out by an unauthorized service agent and without prior authorization.  Please telephone 1300721811 for a warranty authorization number and name of an authorized service agent in the purchasers area.  It is the responsibility of the purchaser to freight the unit or components to and from the authorized service agent and pay for this freight cost.

Where an authorized service agent is not available in a particular remote area then the client may recommend a suitable technician to diagnose and fix the issue.  We don’t allow for service outside normal working hours, otherwise call out fees are applicable.

Warranty Does Not Include

Coffee Bella and the various suppliers will not accept a warranty claim if…


• Modifications have been carried out to any part of the unit without written Authority Damage to or failure of the unit has been caused in our opinion by incorrect, extreme or unreasonable use or conditions.


• Damage to or failure of the unit has been caused in our opinion by misuse, neglect, accident, impact or other similar causes


• Coffee machine Solenoid or Element - If you leave the coffee machine on whilst you are driving there is a risk of the solenoid valves or the element “burning out” as the water in the boiler moves around. In setting the coffee machine up we generally ensure a “high” level of water in the boiler to minimise the chance of this happening. If this does happen the coffee machine warranty does not cover the replacement of the solenoid valve or heating element or consequential damage, as it is not a manufacturing fault.



Coffee Bella and or its various suppliers and contractors will not accept any claim for consequential loss of any nature whatsoever arising from the malfunction or stoppage of this unit or any of its components. The beneficiary of this warranty is limited to the unit’s original purchaser. Coffee Bella have total discretion on the variation of the warranty terms. This warranty connot be varied by others.

Insurance Cover

 Whilst in our workshops or being transported between any of our workshops or contractors the units are covered entirely by our insurer. The purchaser is responsible for insurance cover the moment the goods are dispatched from our workshop.  If we have arranged the freight of the goods to the purchaser then the unit will be partially covered by the freighters insurance (this is limited to external damage only).  We strongly recommend that the purchaser takes out full insurance prior to the goods being dispatched.  Coffee Bella will not be responsible for any damage to the unit internal or external during transportation to the customer even when we have arranged the transport.  Coffee Bella will not be held responsible for any damage or loss suffered or costs incurred in transit of the unit to and from any service agent undertaking warranty repairs.


Ongoing Insurance Cover

We strongly recommend that the owner of any mobile coffee unit takes out an comprehensive insurance package including but not limited to…

• The vehicle itself and the fitout
• Public and Products Liability
• Electronic Components (generator, coffee machine etc)
• Business Interruption

We recommend that the purchaser search out various options for insurance cover and we can suggest options if the purchaser ask us.


Maintenance

Maintenance of the unit and its various components is the total responsibility of the purchaser.  We will provide the manufacturers printed maintenance literature where it is available to us.  Weather or not we are able to provide this, it is the buyers responsibility to seek out advise on maintenance requirements and put these maintenance programs into action.

Payments

Coffee Bella require a deposit to be paid prior to commencing any construction on any mobile coffee unit. The deposit is usually $10,000 and will be outlined in your specifications. Once the deposit has been paid we will schedule the unit into production and commence work as soon as practical. A "progress payment" will be requested, to be paid at "practical completion" of the structural work in the unit and prior to the installation of the generator and electricals. At the completion of the job, all goods must be paid for in full, prior to dispatch or pickup from our workshop or from any of our suppliers or contractors. The purchaser is welcome to inspect any goods in our workshop prior to dispatch. If an item is not collected or shipped immediately after manufacture, it must be paid for within seven days of us notifying the purchaser that it has been completed. All items remain the property of Coffee Bella until paid for in full.

Production Time Frame

We will give the buyer an approximate time frame in which we will strive to manufacture the mobile coffee unit.  Depending on the product this time frame will range from four to eight weeks.  In the event this production time is extended Coffee Bella will contact the customer and advise of this.  Coffee Bella will not compensate for delays in production time, but will do everything within reason to manufacture as quickly as possible and eliminate any delays.

Training

We will make ourselves available to show the purchaser the basics of operating the mobile coffee unit, either in person or by way of telephone hook up.  We will introduce the purchaer to the appropriate technicians who may show them in more detail the operation of items such as the Coffee machine, Grinder, Generator and the like.  We will also provide an operations manual that will provide further guidance and explanations.  It is the purchasers responsibility to educate themselves fully about the operation of all the pieces of equipment by observing, asking advise, reading the manuals and seeking further instruction from qualified people.

Refrigeration

Refrigeration in mobile coffee units require special attention due to the harsh and hot environment in these units. Each unit we supply will include extraction fans and vents that allow for the best possible air movement.

Experience has taught us that the most reliable refrigeration in this application is the range of 12 volt fridges including brands such as Engel, Evakool and Waceo. These 12 volt fridges can be trusted to keep milk and drinks at an appropriate and safe temperature.

Glass front fridges provide an attractive "display" unit for selling items in mobile units, however the success of these fridges in mobile operations is variable and not always particularly successful.

Although we will supply and install these display fridges we can not warrant there effectiveness.

Electrical Supply

The majority of our mobile units have both 240 volt and 12 volt electrical systems.  All electrical systems are built strictly to Australian Standards.  All our mobile units are designed to plug directly into 240 volt 15 amp power points which will enable the unit to operate or charge up.  When preparing for a new unit we recommend that the purchaser have a 15 amp power point installed wherever the unit will operate or be “on charge” overnight.

Coffee Van -  Coffee Vans are wired for a 15 amp power supply. We do not recommend the use of 20amp coffee machines or appliances in a mobile coffee unit.

Coffee Carts – Coffee Carts are wired with a 20 amp power lead to plug into a 20 amp power socket.  We recommend that the purchaser prepare for the purchaserr new coffee cart by having a 20 amp power point installed near the coffee cart.  Coffee Carts are wired to operate a 15 amp Coffee machine only.

Battery and Inverter Systems

As part of many mobile coffee and food units, Coffee Bella includes both Battery Packs and inverter systems.

We use one of the world leaders in this technology - VICTRON.  For each system we install we will use a selection of equipment which is calculated as being appropriate for the task.  Many factors including environmental conditions and method of use, will effect the "actual" performance of this equipment and as such Coffee Bella does not guarantee that actual performance will be the same as that calculated.  

Furthermore, the life of any batteries is determined by both environmental conditions and the manor in which they are looked after over time.  Because there are so many factors beyond our control, neither Coffee Bella or Victron will guarantee how long a battery will run for or how long it will last.  Details of the Victron Service and Warranty guidelines can be found in the attached PDF file.

Download Victron Service and Warranty guidelines



Water Supply

Mobile coffee units all have water tanks that need to be filled by way of a hose.  We recommend the use of a specially purchased FOOD GRADE hose to fill these water tanks.  Stationary coffee units such as Coffee Carts are designed to be connected to mains water supply.  It is the purchasers responsibility to check the fitting type and fitting size to ensure ease of connection.  We recommend that all mains water supplies be fitted with a pressure limiting valve so that the possibility of leaks or damage to the lines are miinimised.


Certifications

Where appropriate we will issue the purchaser with written certifications from duly authorised parties certifying that the work done on our mobile coffee unit fitouts complies with the relevant codes and authorities. These may include certification of Electrical Installations, Generator Installation, LPG installation, and structural modifications and compliance to Australian Design Rules. Which certification we issue will be dependant on the individual vehicle or installation. It will be the responsibility of the purchaser to ensure subsequent and ongoing compliance.

As many local Authorities have their own interpretation of the various compliance codes we can never guarantee compliance to these various interpretations. Where certifications is issued by the various tradespeople involved in the construction they themselves are certifying compliance to the appropriate code. Where an independent certifier issues certification and compliance to a particular code, that certifier takes on the responsibility of compliance. The purchaser will be issued with certification in the format of a compliance plate, a written certificate or quoted licence number or code.

Suspension

Our mobile units will be fitted with equipment that does not exceed the carrying capacity of the particular vehicle. The vehicle manufacturer will advise us the maximum carrying capacity and we will ensure the weight of equipment is within this limit. The ownus lies on the purchaser to ensure the load that the vehicle then carries still lies within this given carrying capacity limit. Where appropriate the customer will be issued with a compliance certificate from a certifying engineer (with Transport Department Authority) stating that the vehicle modifications are compliant to the Australian Design Rules. Unless quoted in our specifications we will not install additional suspension, air bags or leaf springs. Customers are welcome to do this themselves at a later date and at thier own expense if they deem it appropriate.

 

Contracts

Placing an order for a custom made mobile coffee unit constitutes a contract between the purchaser and Coffee Bella Pty Ltd.   Product specifications will be outlined in a set of specifications that will be provided to the purchaser and this will form the basis of our contract.  Our workshop will endeavor to manufacture according to these specifications.  However variations from these specifications may occur based on the physical structure of the unit, availability of components, size restrictions and other constraints beyond our control.  Coffee Bella will not be held responsible for any such variations that are made due to such circumstances, but will ensure a totally professional job is achieved.


Second Hand Goods

From time to time Coffee Bella will offer for sale second hand units that are being sold directly by Coffee Bella or on behalf of another party.  These second hand units are sold on an “as is” basis and come with no guarantee beyond that offered by the manufacturers of the various components (which themselves are often quite substantial)  We recommend that the buyer does their  own due diligence when buying any second hand products.

Download Coffee Cart Warranty



Download Diamond Coffee Equipment Warranty